Refund policy

# Return & Exchange Policy

At House of Baisa Dor, every outfit is carefully inspected before dispatch to ensure the highest quality.

Returns

• We do not accept returns or offer refunds once an order has been delivered.
• Refunds will only be considered if the wrong product or a damaged product is delivered.

Size Exchange

• We offer size exchange only, subject to stock availability.
• Exchange requests must be made within 3 days of receiving the order.
• The product must be unused, unwashed, unworn, and returned with all original tags, packaging, and invoice intact.
• Products showing signs of use, washing, perfume, stains, or damage will not be eligible for exchange.

Shipping Charges

• Customers are responsible for the shipping cost of sending the product back to us for exchange.
• House of Baisa Dor will bear the shipping cost of sending the exchanged product back to the customer.

Stock Availability

• Exchanges are subject to the availability of the requested size.
• If the requested size is unavailable, customers may choose another available product of equal value. Any price difference will be adjusted accordingly.

Non-Exchangeable Items

• Products purchased during sale, clearance, or promotional offers are not eligible for exchange.
• Customized or altered products are not eligible for exchange.

How to Request an Exchange

Please contact us with your Order ID, registered mobile number, and required size.

Email: houseofbaisador@gmail.com

WhatsApp: +917426818427

Customer Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM (IST)

Thank you for shopping with House of Baisa Dor. We appreciate your trust and look forward to serving you.